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Shipping & Returns

Shipping

At Skin Science Laboratory, we aim to provide a seamless and timely delivery experience for all our customers. Below are the details of our shipping policies:

What is the cost of shipping?

A shipping charge of Rs. 40 is applicable to all orders under Rs. 399." As TnC has been updated.

How long will it take for the order to reach me?

Please refer to the order details page for estimated shipping and delivery timelines for your orders. From the time of shipping, it takes 5-7 days for orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at www.skinsciencelaboratory.in and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
Also, you can go to My Accounts → Orders and track order status from the details page.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Returns, Refunds, Cancellations

At Skin Science Laboratory, we strive to ensure that you are completely satisfied with your purchase. Please review our return, refund, and cancellation policies below:

Returns
If you are not fully satisfied with your purchase, we accept returns of unopened and unused products within [5] days of receipt. To initiate a return, please contact our customer service team at [contact email] with your order number and reason for return.

  • Returned items must be in their original packaging, unused, and in the same condition as when you received them.

  • Customers are responsible for return shipping costs, unless the item received was incorrect or damaged.

Refunds
Once your return is received and inspected, we will notify you via email of the status of your refund. If approved, a refund will be processed to your original method of payment within business days.

  • Shipping fees are non-refundable unless the return is due to our error (incorrect or damaged items).

  • Please allow business days for the refund to reflect in your account, depending on your bank or credit card provider.

Cancellations
You may cancel your order before it is processed and shipped. To cancel, please contact us immediately at [online@skinsciencelaboratory.in]. Once the order has been processed or shipped, it cannot be canceled, but you may return the item once it arrives, following our returns process.

Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within [3] days of delivery with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or issue a refund.

Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

For any questions or concerns regarding returns, refunds, or cancellations, please contact our customer support team at [online@skinsciencelaboratory.in].

  • Wrong product delivered

  • Expired product delivered

  • Damaged product delivered – Physical damage/tampered product or packaging

  • Incomplete order

  • Missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened/used/altered products.

  • Original packaging (mono cartons, labels, etc.) missing.

  • The return/replacement request is generated after 7 days from the date of delivery.

  • The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.

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